FAQs
How can I contact Sunny Finds?
You can email us at thelovevault12@gmail.com where our friendly customer service team will be happy to assist you with any questions or concerns you may have!
Do you ship worldwide?
Yes, we ship to customers all around the world.
Where do you ship from?
We ship from our warehouse in Hong Kong.
Can I change or cancel my order?
As we strive to process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing your order. Requests made after this period may not be accommodated. However, you can return your order for a full refund once received.
What payment methods do you accept?
We accept all major credit cards, including VISA, Mastercard, AMEX, and PayPal payments for your convenience.
When will my order be processed?
All orders are processed and shipped from our warehouse. Please allow extra time during holidays and sale periods.
We process orders from Monday to Friday, and your order will be processed within 1-3 business days from the date of purchase and shipped the next day. Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take 2-4 weeks to arrive, depending on your location.
What if I don't receive my order?
If you do not receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
The prices displayed on our website are tax-free in AUD. However, depending on your country's import policies, you may be required to pay duties and taxes upon delivery. These charges are determined by your local customs office and are your responsibility. Sunny Finds is not responsible for any customs-related delays. Please contact your local customs office for further details.
How do I return an item?
If you'd like to return an item, please contact us at and our team will guide you through the return process.
What if the item(s) I received are defective, incorrect, or damaged?
If you receive an item that is incorrect, missing, or damaged, please contact us immediately at the. Kindly include your order number, clear photos of the item(s), and any relevant details to help us resolve the issue promptly.
When will I receive my refund?
Refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be processed within 7-10 business days of receiving your return or cancellation request. Processing times may vary based on your bank. If you haven’t received your refund yet, we recommend contacting your bank or credit card company for further information.
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